Contact
Talk to a human
No ticket numbers, no bots. Write to us and we will reply within one working day.
Before you write
- Where is my order? Tracking is in your account under My account. If it has not moved in seven days, tell us and we will chase it.
- Something arrived damaged? Send a photo of the parcel and the item, and we will sort a replacement or refund.
- Returning something? Start with Returns & refunds so the parcel goes to the right place.
- Wholesale or press? Same address, put “wholesale” or “press” in the subject line.
Hours
Monday to Friday, 9:00–18:00 (GMT+8). Messages sent over the weekend are answered on Monday.