Returns & refunds
Thirty days, no drama
If it is not right, send it back. Unused, in its packaging, within 30 days of delivery.
What can come back
- Unused items in their original packaging, within 30 days of delivery.
- Faulty or damaged items at any time — we cover return postage.
What cannot
- Personalised or made-to-order pieces.
- Items that have been used, washed or altered.
- Gift cards.
How to start
- Email hello@kitnice.com with your order number and what you would like to return.
- We reply within one working day with the return address for the maker.
- Send it back tracked — return postage is yours unless the item was faulty.
- Refunds land on the original payment method within 5 working days of arrival.